Refund policy

We want you to love what you order. This policy explains how refunds work if something goes wrong.

Important: No returns, only refunds

We don't accept returns or exchanges. If there's a genuine issue with your order, we'll process a refund instead.

When can you request a refund?

You have 3 days from delivery date to request a refund.

Valid reasons for refund

We process refunds only for:

Damaged items
Manufacturing defects
Items that don't match the specifications you ordered

We don't process refunds for any other reasons.

What's eligible for refund?

Physical products only
Digital products and services are not eligible for refund

How much refund you'll get

Your refund amount depends on the proof you provide:

Full refund (100%)

Requirements:

Complete unboxing video from start to finish
Shipping label must be clearly visible in the video
If found, explain the issue clearly through audio commentary
Show the problem clearly on camera

Partial refund (50%)

If you only have:

Photos of the issue
No unboxing video

No refund (0%)

If you have:

No proof of the issue
No photos or videos

What makes a valid unboxing video?

Your video must include:

Clear shipping label - Show the courier package with the label visible
Complete unboxing - Record from the moment you open the package
Audio explanation - If found, clearly explain what's wrong while filming
Clear visual of the issue - Show the problem up close and clearly
No editing - The video you submit should not be edited in any way whatsoever (no cuts, no colour correction, no compression, etc.) — the video must be one continuous capture from start to finish.

Why we need this: It helps us verify the issue and improve our quality control. It also protects both of us from false claims.

How to request a refund

Contact us on WhatsApp within 3 days of delivery: +91-983-441-1457
Include your order number
Send your unboxing video or photos
Our team will review within 48 hours
If approved, refund will be processed within 24 hours

All refunds will be sent digitally.

Special situations

Lost in transit

If the courier confirms your item is lost during shipping, we'll issue a full refund.

Delayed delivery (21+ days)

If your order isn't delivered within 21 days, we can either:

Reproduce and re-ship the product, or
Provide a full refund

Size issues

Measurement tolerance: ±0.5 inches is standard for apparel and not eligible for refund.

Wrong size ordered: If you ordered the wrong size, you'll need to place a new order. Check our size chart before ordering.

Important notes

Unbox your items carefully - damage from scissors or sharp objects isn't covered
If the package looks damaged when delivered, note this in the courier's delivery remarks
We may ask for additional information to verify your request

Questions?

Our promise: We stand behind our quality. If something genuinely goes wrong, we'll make it right as long as you provide proper proof. This policy protects both you and us from misunderstandings.