Shipping policy
Order processing
Orders are processed and shipped on the same day if the order is placed before 9 AM.
Delivery timeframe
Delivery takes 3-4 days, depending on the shipping method and pin code.
Shipping coverage
We ship primarily within India. For international shipping, email us at support@whitemetal.co or WhatsApp +91-983-441-1457.
Payment method
Cash on Delivery (COD) available. Online payments accepted.
Shipping partners
We partner with reliable courier services:
- Shiprocket
- Delhivery
- Blue Dart
- Xpressbees
- Ekart
- India Post
Undelivered (RTO) shipments
Undelivered shipments refer to orders that couldn't be delivered to the customer due to incorrect address, absence of the customer, or other delivery issues. These shipments are typically returned back to us.
Reasons for undelivered/RTO shipments
- Customer not contactable
- Incomplete address given
- Future delivery requested
- Self-pickup customer request
- Customer refused delivery
- Door/premises/office closed
- Poor weather conditions
Shipping status meanings
Pickup phase
Pickup scheduled: An order for which the Pickup Request has been generated and sent to the courier company
Pickup error: The pickup has not yet been generated due to incorrect order details or some technical issue
Out for pick up: The courier company is out to pick up your parcel
Pickup exception: The courier company attempted pickup and couldn't complete it due to some reason
Pickup rescheduled: The courier company was not available for pick up on a particular day; pickup is automatically scheduled for the next day
Order picked up: The order has been picked up from the factory
Transit phase
In-transit: Your item is on its way to the destination hub
Delivery phase
Out for delivery: Your package has left the nearest hub/center of the courier partner for the destination address. Expect your package on the day you see this status
Undelivered 1st/2nd/3rd attempt: When the order is out for delivery and is not delivered to the customer
Delivered: The order has been successfully delivered to you
Contact information
For any questions about shipping or tracking:
- Email: support@whitemetal.co
- WhatsApp: +91-983-441-1457
Please include your order number in all order-related communications.